June 12th, 2008

Petco Survey fast track

You know those surveys that print out at the bottom of your Petco receipts sometimes? You just have to call the toll-free number, enter the Survey Pass Code from your receipt, and answer some questions through an automated system, then you get a validation code for a $2-off coupon.

Usually, I put thought into it, and try to answer the questions honestly, based on my experience. Depending on your answers to each question, the number of questions can vary. If you answer anything negatively, they want to know more about what the problems were, which leads to more questions, including some where you speak and it records your comments.

When I have any complaints about a particular visit, I voice them, and that’s fine. This is what the survey is for, and I like to think that my negative comments cause the store to be held accountable.

Sometimes, I just don’t have time, but still want my $2 coupon. So, here’s how to get through these surveys quickly and easily:

  1. Press 1 for English
  2. Enter your 13-digit Survey Pass Code (don’t follow with pound sign)
  3. Press 5 (to say your experience was excellent)
  4. Write down the 4-digit validation code on your coupon

That’s it, and it takes less than a minute!

February 20th, 2007

Voice Mail from automated Cingular Wireless survey

I went to a local Cingular Wirelss store last week, to get a new SIM card to use with my new phone (my old SIM that I’ve been using for the past couple years was not good enough for my new phone.. something about the 3G features and stuff).

Then, over the weekend, I got an automated phone call from Cingular, which left me a 1:17 voice mail. I found it funny for a couple reasons:

  1. It didn’t recognize that it was leaving a voice message, so it just sat there waiting for a response, and repeating itself.
  2. It called me, then complained that I was using the wrong kind of phone!

Below is a transcript of the voice mail. If you’d like to listen to it, here is an mp3 of this voice mail from the automated cingular survey.

…from the Customer Feedback center for Cingular Wireless, now the new AT&T. For English, press one. Para recibir atención en español, oprima el dos.
[6 second pause]
I’m sorry, but we were unable to record your answer. I will repeat the question for you. For English, press one. Para recibir atención en español, oprima el dos.
[6 second pause]
I’m sorry, but we were unable to record your answer. I will repeat the question for you. For English, press one. Para recibir atención en español, oprima el dos.
[6 second pause]
I’m sorry, but we did not detect a touch tone response. In order to complete the customer service survey for Cingular Wireless, now the new AT&T, you must use a touch tone phone. If you would like to call us back, the toll-free number is 1-800-882-9484. Again, that toll-free number is 1-800-882-9484. Thank you! Good-bye.

Does anyone else think the voice sounds a lot like Emily Procter (Calleigh Duquesne on CSI:Miami)? I doubt it is, but I kept thinking that as I was listening to it a couple times to transcribe it.