June 12th, 2008

Petco Survey fast track

You know those surveys that print out at the bottom of your Petco receipts sometimes? You just have to call the toll-free number, enter the Survey Pass Code from your receipt, and answer some questions through an automated system, then you get a validation code for a $2-off coupon.

Usually, I put thought into it, and try to answer the questions honestly, based on my experience. Depending on your answers to each question, the number of questions can vary. If you answer anything negatively, they want to know more about what the problems were, which leads to more questions, including some where you speak and it records your comments.

When I have any complaints about a particular visit, I voice them, and that’s fine. This is what the survey is for, and I like to think that my negative comments cause the store to be held accountable.

Sometimes, I just don’t have time, but still want my $2 coupon. So, here’s how to get through these surveys quickly and easily:

  1. Press 1 for English
  2. Enter your 13-digit Survey Pass Code (don’t follow with pound sign)
  3. Press 5 (to say your experience was excellent)
  4. Write down the 4-digit validation code on your coupon

That’s it, and it takes less than a minute!