I’m becoming increasingly aware of usability flaws, as time goes by. I’m a professional web application developer, and tend to work on the presentation layer most of the time, so it makes sense that I pay close attention to user interfaces. I wouldn’t call myself an expert on the subject, but it is something I’m very interested in/passionate about.
But, it’s becoming more of a curse, kind of like the way typos jump out and punch me in the nose, whenever I encounter them. Actually, it’s very much like that. When I run across confusing instructions, misleading button labels, dead ends (pages that don’t include any navigation controls to get back to where I need to be), or any other UI elements that don’t make sense to me, I want to fix them!
Unlike typos, though, I feel like I have a better chance of enacting a change by reporting usability flaws, so I’d like to start emailing companies’ customer service/tech support teams about this kind of stuff.
This requires several steps, though:
- track down the correct people to contact (may or may not be trivial… depends on the site)
- write up descriptions of the issues, in a way that the recipients will be able to understand (optionally may involve screenshots, URLs, steps to reproduce, etc)
- suggest potential solutions/improvements (optional)
As this seems like an awful lot of unpaid time/labor, I think I’m going to start by posting some of this stuff here, on this blog, so I will have it handy if/when I’m ready to deal with the companies directly. That way, I can just post a few quick notes/screenshots immediately, and can deal with some of the details later, if I feel like dealing with it. Unless it’s something I encounter repeatedly, or something that’s really easy to explain, I’m not sure how often I’ll actually follow through. But many companies keep tabs on the blogosphere, so there’s a slight chance they’ll run across it without me having to actually tell them directly. That would be ideal!
An added benefit of posting these things here is that other people (like you!) will be able to comment on them, and perform a bit of sanity checking for me. You can tell me if I’m overreacting, or missing something obvious. Or, you can chime in and say “I’ve run into that, too, and it bugs the heck out of me!” Or maybe it’s a common gripe, and you know of a GreaseMonkey script that addresses the problem. In any case, comments are always welcome!
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