March 27th, 2007

A couple of product support no-brainers

As a software developer, I don’t like to write help files/documentation/etc. As a picky reader, I also can’t help but spot typos in other people’s writing (but not in my own, apparently!), broken English (like instructions written by people for whom English is clearly not their primary language), and statements that brought to mind a big, fat, “DUH!” when I read them.

Here are a couple of the latter, no-brainer “DUH” types, with my comments below.

Why does my Cingular 8525 not turn on? The power might be off or the battery might not be charged.
– Oh, it won’t turn ON because it’s OFF.. thanks for the insight!

Changes made from version 2.2 to 2.2.1: Changed the software version number from 2.2.0.4 to 2.2.1.0
– Wow, that’s a *much* better version number. I hope they can implement a similar feature in the next version, too!

4 Responses to “A couple of product support no-brainers”

  1. spugbrap Says:

    Hey, I just realized that I’ve posted something like this before, back in November, 2005, when Canon’s support site advised me that the reason my camera won’t turn on might be because it’s off. :)

  2. ClintJCL Says:

    Did you just delete the trackback entry because you linked it yourself in your comment??

    anyway: haha, funny

  3. spugbrap Says:

    Clint: Not sure what you’re talking about.. I didn’t do anything special with trackback stuff. Glad you liked the post, though. Plenty more where that came from! I see stupid things like that every day, and have been saving snapshots (either screenshots or camera pics) for a rainy day.

  4. vicky Says:

    Holy cow that cracked me up. It was sufficient motivation to get a login over here. :)

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